Privacy Policy

This Privacy Policy explains how Vridhi Finserv Home Finance Limited (“we”, “us”, “our”) collects and uses information in the GoSales CRM mobile application (“the App”), package com.maxmobility.vridhi.

1. Who this policy is for

GoSales CRM is a workforce application provided to authorised field-sales employees and associates of Vridhi Finserv Home Finance Limited and its partners. You must sign in with an account issued by the organisation. The App is intended solely for adult, authorised staff and is not directed at the general public or children.

2. Information we collect

a) Location data (including in the background) background location

The App collects precise and approximate location from your device's GPS while you are on duty — specifically after you tap “Day Start” (check-in) and until you tap “Day End” (check-out). Location is collected in the background, meaning it continues to be recorded while the App is minimised or the screen is off, so your field movements and customer visits are captured reliably during the working day. A persistent notification is shown while background tracking is active. We use location to:

• record work attendance (check-in / check-out);
• log and verify customer and partner visits along your planned route (beat / PJP);
• geo-tag customer locations and geo-fence visit check-ins;
• verify travel-expense (conveyance) claims.

b) Account & profile data

Your name, employee / user identifiers, phone number and role, as provided by the organisation.

c) Customer & business records you enter

Names, phone numbers, addresses, territory details, meeting notes, agendas and geo-tagged coordinates of the customers, partners and prospects you manage.

d) Photos and images

Odometer photos (with an automatically read value), geo-stamped photos of meeting attendees, and document / verification images you capture. These images may contain embedded location, address and timestamp information.

e) Device & diagnostic data

Device model and operating-system information, battery status, network-connectivity status, app version, motion / sensor signals (used to decide when to sample GPS), crash logs and performance / diagnostic data.

f) Push-notification identifiers

A messaging token used to deliver notifications.

3. How we use your information

We use the information above to operate attendance and visit tracking; plan and optimise field routes; maintain customer / partner records; schedule and record meetings; process and approve travel-expense claims; produce performance dashboards for you and your managers; send operational notifications; secure the service and prevent fraud (for example, mock-location detection); and diagnose and fix problems.

We do not use your data for advertising, we do not sell your personal information, and we do not track you across other companies' apps or websites.

4. Legal basis

Where applicable law requires a legal basis, we rely on: performance of your employment / engagement and our legitimate interests in managing the field workforce, verifying attendance and expenses, and securing operations; and, where required, your consent (for example the runtime permission you grant for background location, which you may withdraw at any time in your device settings).

5. Sharing and disclosure

We share your information only with:

• the organisation and its authorised managers / administrators;
• service providers (processors) that help us run the App, including Google Firebase (Cloud Messaging for notifications, Analytics for usage insights, Crashlytics for crash reporting) and Google Maps Platform (maps, geocoding and navigation);
• authorities or third parties where required by law, or to protect our rights, safety or property.

Data is transmitted to our servers over encrypted HTTPS connections. We do not share your data with advertisers or data brokers.

6. Data retention

We retain your data for as long as required for the purposes above and as required by applicable law, after which it is deleted or anonymised.

7. Your rights and choices

• Location permission — you can enable or disable location access, including background / “Allow all the time” access, at any time in your device settings. Disabling it will prevent attendance, visit tracking and expense verification from working.
• Depending on your jurisdiction, you may have rights to access, correct, delete, restrict or port your personal data. Contact us using the details below and we will action your request in line with applicable law.
• Data deletion requests: email maxcare@maxmobility.in.

8. Security

We use technical and organisational measures to protect your data, including encrypted transmission (HTTPS / TLS), encrypted on-device storage of authentication tokens, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International transfers

Your data is processed on servers located in India and may be processed by our service providers in other countries. Where required, we implement appropriate safeguards for such transfers.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the App or by the organisation, and the “Effective” date above will change.

11. Contact us

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Data-collection summary

Category	Purpose	Shared with
Precise & approximate location (incl. background)	Attendance, visit & route tracking, expense verification	Organisation; Google Maps
Name, phone, user ID	Account & records	Organisation
Customer / partner records	Core functionality	Organisation
Photos (odometer, attendees, documents)	Proof of visit, mileage, verification	Organisation
Device, battery, connectivity, motion	Reliability & diagnostics	Firebase
Crash & performance data	Stability	Firebase Crashlytics
Usage / interaction analytics	Product improvement	Firebase Analytics
Push-notification token	Notifications	Firebase Cloud Messaging